Terms and Conditions
Adelaide Biplanes flights are conducted by Air Operator’s Certificate Number CASA.TAAOC.0579 Reference C601513 issued by the Civil Aviation Safety Authority of Australia
Maltings Nominees Pty Ltd trading as Adelaide Biplanes holds Air Carriers Liability Insurance Certificate of Compliance
Maltings Nominees Pty Ltd trading as Adelaide Biplanes reserves the right to refuse access to aircraft by persons in accordance with various CASA regulations, orders and requirements and the Civil Aviation Act
Adelaide Biplanes reserves the right to change and/or substitute aircraft, aircraft type and registrations, although every effort will be made to fulfill your booking requirements
Adelaide Biplanes has a strict NO SMOKING policy
TRADING STREET ADDRESS
Adelaide Biplanes, Aldinga Airfield, 174 Colville Road, Aldinga, 5173, South Australia
Po Box 798, Willunga, 5172, South Australia
Adelaide Biplanes Flight Office, 08 8556 5404 firstname.lastname@example.org
Electronic: via our CONTACT FORM
All prices are in Australian Dollars (AUD)
This website Is secured with a TLS (SSL) Certificate. All payments are processed through ANZ Merchant Gateway and card details are not stored on the website.
Gift vouchers are valid for a period of three years from the date of purchase. The purchaser or recipient of a Gift/Experience Voucher can make a booking at any time during this period.
Gift Vouchers can be redeemed against all products and are not limited to the flight experience suggested on the Voucher. The cost payable will be the then current price of the particular flight experience at the date of the booking.
If the flight experience selected exceeds the value of the Gift Voucher, the balance must be paid by cash, debit or credit card at the time of booking.
GIFT VOUCHER REFUNDS
If you have purchased an Experience Voucher from Adelaide Biplanes, you may request a refund within 14 days of the purchase date if you have a change of mind. The refund excludes any delivery or transaction fees paid at the time of purchase. The change of mind refund applies to Gift Voucher only and excludes physical products. The refund will be processed back to the purchaser only.
All Gift Vouchers are written by hand and posted via Australia Post. If you require the voucher immediately due to time constraints then we are happy to scan and email a copy of the actual voucher that is being posted to your address. Lost vouchers or stolen vouchers cannot be replaced. Merchandise other than Gift Vouchers are not available outside of Australia at this time. For outside Australia please send an inquiry via our contact page
The privacy of our customer’s personal information is important to us. We are committed to respecting our customer’s right to privacy and protecting their personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant State legislation, as well as other applicable laws and codes affecting personal information.
The information collected may include your name, postal or email address or other information we consider necessary or that you provide to us, through our website, over the telephone or at the counter.
Protecting your personal information
We store information in different ways, including in paper and electronic form. We take reasonable steps to protect it from misuse and loss and unauthorized access, modification or disclosure. Some of the ways we do this are:
- Our Server uses rotational offsite backups for protection of data
- We currently have a UDM secure modem router which has got all ports blocked to the outside for remote access
- Our network requires a secure VPN to gain access
- Confidentiality requirements for our employees
- Back up and archiving systems
- Security measures for systems access (passwords to terminals containing databases)
- Providing a discreet environment for confidential matters
- Only allowing access to personal information where the individual seeking access has satisfied our identification requirements
Gaining access to your personal information
You can gain access to your personal information. Contact us to request access. You may be required to put your request in writing for security reasons.